What Does Angry Birds Have in Common with a Call Tracking App?

Hey, you! Yes, you there, trying to get three stars on the latest Angry Birds level. We know you like using your mobile device. Everybody knows you like using your mobile device. The friends you're enjoying lunch with at this very moment know you like using your mobile device. But do you ever use your mobile device at work?

We know what you're thinking, but don't worry — we're not trying to get you in trouble with your boss. What we mean is, do you use your mobile device for work? Sure, you can use it for emails and texts, but we're talking about really working. Do you know what calls are coming into your company when you're away from your desk?

Since we know you like Angry Birds (and really, who doesn't?), here are some thing our happiness-challenged friends have in common with getting your call tracking information on a mobile device.

Red


Angry Brids Red
Image courtesy of Rovio Entertainment
Red is the leader of the pack. He's one of the first birds we got to know when the original iOS app was released in the Apple App Store in 2009 and has continued to be a reliable, all-purpose bird of destruction throughout most of the 14 sequels and spin-offs.

Your call tracking software should be just as reliable as Red. To make sure you always know what calls are coming into your company, consider using a provider that integrates their desktop software with a mobile app. Even when you're away from your desk, a mobile app would allow you to scroll through lists of recent calls, listen to call recordings, assign agents to missed calls and view reports.

Chuck


Angry Birds Chuck
Image courtesy of Rovio Entertainment
Chuck is the yellow, triangle-shaped bird that provides an extra boost of speed and destructive power when you need it. While Red is certainly capable of getting a job done, Chuck always has that extra oomph that can get you out of a tight spot.

 A mobile app that can alert you to missed or after-hours calls can give you the extra boost you need to keep a prospect or customer from going to a competitor. A recent study said 67 percent of customers who switched providers would have stayed with the original company had their customer service issue been resolved during the first contact.

The Blues


Angry Birds The Blues
Image courtesy of Rovio Entertainment
Don't let the name fool you, the Blues aren't soulful tunes that turn your angry birds into sad birds. Jim, Jam and Jake are as angry as the rest of them and are a three-for-the-price-of-one team of destruction. The triplets start as a single mass before scattering to take on several targets at once with a single touch.

A call tracking mobile app can also pack more punch than it first seems. You'll be able to review reports such as after-hours calls, missed calls per campaign and more. After reviewing the missed calls, you can use a click-to-call feature to call back the lead or assign calls to your team.

If you're still considering it, but aren't quite sure you want to deal with a mobile app, check out these three alternatives that can help you manage your calls on the go.