[INFOGRAPHIC] The Importance of Dealership Call Handling

It’s a question as old as time: How well does your dealership handle calls?

OK, so maybe it isn’t as old as time. But it should be. If you can’t answer that question, you might need to refer back to our quiz about how dealerships handled calls overall in 2018. To give you an idea of just how important call handling is, we’ve compiled some statistics in the infographic below.

Call handling statistics

If your dealership reflects these statistics, use these tips to kick your call handling up a notch.