|Source: Compare Business Products|
We don’t mean insane as in they love it. We mean insane as in they want to pull their hair out when they can’t figure out your phone menu options. As in they have to talk to sales agents like the Comcast guy who wouldn’t take no for an answer. As in they have to explain their situation every time they call because your call records aren’t kept up to date.
In a recent infographic, Compare Business Products points out several mistakes contact centers make. Are you guilty of any of them? To find out, download the infographic at the Compare Business Products website.