Call Evaluation Made Simple With RESCUE

It is proven that evaluating your service and sales agents is an effective way to improve their performance. Additionally, effective call evaluation procedures can capture missed or lost opportunities due to improperly handled call interactions. But who has the time or training to do all that?

To solve that problem, Who’s Calling launched RESCUE, a product developed specifically for dealers to handle the process of sales and service call analysis in order to efficiently and effectively identify mishandled opportunities. This process will enable dealers to recapture lost leads which will help reclaim lost revenue.

The key to RESCUE is our call evaluation professionals that will listen and monitor your calls. They are highly trained in dealership operations and have the skills and the knowledge to identify ineffective call handling immediately, providing you with ways to train and evaluate your staff like never before.

“By listening to customer feedback, we learned of a growing need for a product that could help hold sales and service staffs accountable in order to minimize inefficient call handling and increase revenue” said Craig Watts, Manager of Client Support. “And the easiest way for dealers to increase revenue is by effectively handling the customer calls that are already coming in.”

Check out RESCUE here to find out more information.

We've Got Your Number

Thought you were already using Toll-Free Numbers (TFNs) everywhere you could be?

Think again. Here are additional ways in which your advertising can benefit from your TFNs, besides call recording and call tracking.

VIP Treatment – Your customer is your most valuable asset. After the sale, give them a “gold card” with a number that rings directly to the manager. At any time, should they ever feel they are not receiving the best customer service; the manager will handle the matter personally.

CSI Tool – Create a number specific for customer suggestions or complaints to ensure immediate response and action when these calls come in.

Referrals – Give a special number to existing customers and discover how many referrals you receive from satisfied customers.

Recruitment Ads – A great way to ‘pre–screen’ prospective employees is to review their initial interest call.

Business Cards – Assign a unique TFN to each sales representative so prospects can reach them directly.

Yellow Pages – Feel like you spend a lot of money on your Yellow Page ads? Find out which books are really performing for you by placing a TFN in each ad.

Newspaper Ads – Different types of ads work better in different ways. Find out whether your liner ads are performing better than your display ads (or vice versa), which days generate higher call volumes for each, and more.

Internet Ads/Sites – With so many websites and internet promotions available, it’s hard to know what really drives the traffic, but with a TFN you know exactly which ones are the most beneficial.

Promotional Items – Place a unique TFN on all promotional items and use these as a form of advertisement.

Outbound Email – When prospects are ready to take the next step and get more information, they will usually pick up the phone, even when responding to an email. Be sure to place a TFN in all communications, including electronic media.